Last Updated: September 27, 2026
OXYGO.COM (“OXYGO”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through OXYGO.COM (the “Website”).
By using our Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us when you use our Website, place an order, contact us, or create an account.
This may include:
- Full name
- Email address
- Telephone or WhatsApp number
- Billing and delivery address
- Order and transaction details
- Payment information
- Account login information
- Communications you send to us
- Information you provide when contacting customer support
We may also automatically collect certain technical information when you visit our Website, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Website interactions
- Referring website
- Date and time of visits
- Cookies and similar technologies
We only collect information that is reasonably necessary for operating and improving our services.
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Arrange delivery of purchased products
- Process payments and verify transactions
- Communicate with you about your orders
- Respond to customer service requests
- Create and manage customer accounts
- Improve our Website, products, and services
- Personalize your shopping experience
- Send service-related notifications
- Send promotional communications where permitted
- Prevent fraud, abuse, and unauthorized activity
- Maintain the security of our Website
- Comply with applicable laws and legal obligations
We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice where required.
3. Payment Information
Payments made through OXYGO.COM may be processed by third-party payment providers.
Depending on the payment method you choose, payment providers may collect and process information such as card details, bank information, or other payment credentials.
OXYGO generally does not need to store your complete credit or debit card number or payment authentication credentials on its own servers.
Payment information may be processed directly by the relevant payment service provider in accordance with its own privacy policy and security practices.
4. Delivery Information
To fulfill your order, we may share necessary information with delivery companies, couriers, logistics providers, or other service providers.
Information shared may include:
- Recipient name
- Delivery address
- Telephone number
- Order information necessary for delivery
We only share information reasonably necessary to complete the delivery or related service.
5. Cookies and Similar Technologies
OXYGO.COM may use cookies and similar technologies to operate the Website and understand how visitors use our services.
Cookies may be used to:
- Keep products in your shopping cart
- Maintain login sessions
- Remember preferences
- Understand Website traffic
- Measure advertising performance
- Improve Website functionality
- Provide relevant marketing and advertising
You may configure your browser to reject or delete cookies. However, disabling certain cookies may affect the functionality of the Website.
6. Analytics and Advertising
We may use third-party analytics and advertising technologies, such as Google, Meta, or other service providers, to understand Website usage and measure the effectiveness of our marketing.
These providers may use cookies, pixels, or similar technologies to collect information about your interactions with our Website.
Where applicable, you may be able to manage advertising preferences through the relevant third-party platform or your browser/device settings.
7. Sharing Your Information
We do not sell your personal information as a standalone product.
We may share information with trusted third parties when reasonably necessary to operate OXYGO.COM, including:
- Payment processors
- Delivery and logistics providers
- Website hosting and technology providers
- Analytics providers
- Marketing and advertising service providers
- Customer service providers
- Professional advisers
- Government authorities or law enforcement where legally required
Third parties receiving information from us are expected to handle that information appropriately and only for legitimate purposes related to the services they provide.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing transactions
- Providing customer support
- Maintaining business and transaction records
- Resolving disputes
- Preventing fraud
- Meeting accounting, tax, legal, and regulatory requirements
When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
10. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permitted
- Request information about how your personal information is processed
- Withdraw consent where processing is based on consent
- Object to certain types of processing
- Request restriction of certain processing
- Request information regarding third parties with whom information is shared, where applicable
To exercise a privacy-related right, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
11. Marketing Communications
If you have agreed to receive promotional communications from OXYGO, we may send you information about products, promotions, offers, or other services.
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.
Please note that you may continue to receive essential service communications relating to orders, payments, accounts, or other transactions.
12. Children’s Privacy
OXYGO.COM is not intended to knowingly collect personal information from children who are not legally permitted to provide such information under applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
13. Third-Party Websites
Our Website may contain links to websites, applications, or services operated by third parties.
OXYGO is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
14. International Data Transfers
Some of our technology, payment, analytics, hosting, marketing, or other service providers may process information in countries outside Indonesia.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy and data-protection requirements.
15. Indonesian Data Protection
For users in Indonesia, OXYGO aims to process personal data in accordance with applicable Indonesian laws and regulations concerning personal data protection, including Law No. 27 of 2022 concerning Personal Data Protection (UU PDP), as applicable.
Your rights and our obligations may depend on the nature of the information and the applicable legal requirements.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable laws.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions about this Privacy Policy, your personal information, or how OXYGO handles personal data, please contact us:
OXYGO.COM
Website: https://oxygo.com
Email: hello@oxygo.com
Address: Bali, Indonesia
By using OXYGO.COM, you acknowledge that you have read and understood this Privacy Policy.