Last Updated: September 27, 2026

Welcome to OXYGO.COM. These Terms & Conditions (“Terms”) govern your access to and use of the OXYGO.COM website and your purchase of products through our platform.

By accessing or using OXYGO.COM, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.

1. About OXYGO.COM

OXYGO.COM (“OXYGO”, “we”, “us”, or “our”) operates an online platform through which customers can browse and purchase products offered through our Website.

These Terms apply to all visitors, customers, and users of OXYGO.COM.

2. Eligibility

By using OXYGO.COM, you confirm that:

• You are legally capable of entering into a binding agreement; or
• You are using the Website with the involvement and permission of a parent or legal guardian where required by applicable law.

You are responsible for ensuring that the information you provide to OXYGO is accurate and complete.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, availability, weights, quantities, and other information displayed on the Website are accurate.

However:

• Product colors may vary depending on your device or screen.
• Product packaging may change from time to time.
• Actual product dimensions, appearance, or weight may vary slightly from images or descriptions.
• Fresh products may naturally vary in size, shape, color, and appearance.
• Product availability may change without notice.

For products sold by weight, including fresh produce and other variable-weight products, the actual weight may differ from the displayed or estimated weight.

4. Prices

All prices displayed on OXYGO.COM are stated in Indonesian Rupiah (IDR/Rp), unless otherwise specified.

Prices may change at any time without prior notice.

The price applicable to an order is generally the price displayed at the time the order is submitted, subject to correction of pricing errors and product availability.

Delivery fees, applicable service fees, taxes, discounts, or promotional charges may be displayed separately during checkout.

5. Orders

When you place an order through OXYGO.COM, you are submitting a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to:

• Accept or reject an order
• Limit quantities
• Cancel an order
• Correct pricing or product information errors
• Cancel orders affected by suspected fraud or unauthorized activity
• Cancel orders where products are unavailable

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order, subject to the applicable circumstances and payment provider procedures.

6. Payment

Customers may pay using the payment methods made available on OXYGO.COM.

For bank-transfer payments, customers may be required to include their Order ID or another reference provided during checkout.

Orders requiring payment will generally only be processed after payment has been successfully received or confirmed.

If payment is not received within the applicable payment period, OXYGO may cancel the order.

OXYGO is not responsible for delays caused by banks, payment processors, payment networks, or other third-party financial institutions.

7. Bank Transfer Payments

If you choose bank transfer as your payment method:

1. Complete the payment using the bank details provided by OXYGO.
2. Use your Order ID as the payment reference where requested.
3. Ensure that the amount transferred matches the amount due.
4. OXYGO will process the order after the payment has been received and verified.

Do not transfer funds to any bank account other than an account officially provided by OXYGO through our Website or authorized customer service channels.

8. Delivery

We may use third-party courier, logistics, or delivery services to fulfill orders.

Delivery times displayed on the Website are estimates and may be affected by:

• Product availability
• Weather
• Traffic
• Courier capacity
• Public holidays
• Geographic location
• Incorrect or incomplete delivery information
• Other circumstances outside our reasonable control

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because incorrect information was provided by the customer, additional delivery charges may apply.

9. Fresh and Perishable Products

Certain OXYGO products may be fresh or perishable, including fruits, vegetables, food products, and other products requiring special handling.

Because natural products can vary, differences in:

• Size
• Shape
• Color
• Weight
• Texture
• Appearance

may occur and do not necessarily constitute a product defect.

Customers should inspect fresh products promptly after delivery and contact OXYGO as soon as reasonably possible if a product arrives damaged, spoiled, incorrect, or otherwise unsuitable.

10. Product Substitution

If a purchased product becomes unavailable, OXYGO may contact the customer regarding a possible replacement or alternative product.

Where a substitution is not accepted or cannot reasonably be arranged, OXYGO may refund the relevant amount or adjust the order as appropriate.

11. Returns, Refunds, and Complaints

We want customers to receive products in satisfactory condition.

If you receive:

• The wrong product
• A damaged product
• A materially defective product
• A product that is unsuitable for consumption upon arrival where applicable

please contact us as soon as possible after delivery.

Depending on the circumstances, we may offer:

• Replacement
• Store credit
• Partial refund
• Full refund
• Another appropriate resolution

To help us investigate a claim, we may request photographs, videos, order information, or other reasonable evidence.

Products that have been opened, consumed, modified, improperly stored, or damaged after delivery may not qualify for a refund or replacement, except where required by applicable law.

12. Cancellation

Customers may request cancellation of an order by contacting OXYGO as soon as possible.

Cancellation may not be possible once an order has been prepared, dispatched, or otherwise processed.

If an order has already been dispatched, applicable delivery or handling costs may not be refundable.

13. Promotions and Discount Codes

OXYGO may offer promotional campaigns, discount codes, vouchers, or special offers.

Unless otherwise stated:

• Promotions cannot be exchanged for cash.
• Promotions may have specific eligibility requirements.
• Promotions may have expiration dates.
• Multiple promotions may not always be combined.
• OXYGO may cancel or modify a promotion where necessary due to technical errors, misuse, fraud, or other legitimate reasons.

Specific promotional terms may override these general Terms where expressly stated.

14. Customer Accounts

Where account registration is available, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for activity conducted through your account unless the activity resulted from circumstances outside your reasonable control.

Please notify OXYGO promptly if you believe your account has been accessed without authorization.

15. Website Use

You agree not to:

• Use the Website for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Interfere with Website functionality
• Introduce malicious software or code
• Scrape or systematically collect Website content without permission
• Use automated systems in a manner that negatively affects the Website
• Impersonate another person or entity
• Submit false, misleading, or fraudulent information
• Attempt to circumvent security measures

We may restrict or terminate access to the Website where reasonably necessary to protect OXYGO, customers, or third parties.

16. Intellectual Property

Unless otherwise indicated, content on OXYGO.COM, including:

• Logos
• Brand names
• Text
• Graphics
• Product presentation
• Website design
• Images
• Software
• Layout
• Marketing materials

is owned by or licensed to OXYGO and may be protected by intellectual-property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit Website content without prior written permission, except where permitted by applicable law.

17. Third-Party Services

OXYGO.COM may integrate with third-party services including payment providers, delivery companies, analytics services, advertising platforms, and other technology providers.

Your use of third-party services may also be subject to the terms and policies of those providers.

OXYGO is not responsible for the independent actions, policies, availability, or security practices of third-party services.

18. Website Availability

We aim to keep OXYGO.COM available and functioning properly, but we do not guarantee that the Website will always be:

• Available
• Error-free
• Secure
• Free from interruptions
• Free from technical defects

We may temporarily suspend or modify the Website for maintenance, security, upgrades, or other operational reasons.

19. Limitation of Liability

To the extent permitted by applicable law, OXYGO will not be responsible for losses resulting from circumstances beyond our reasonable control, including:

• Internet or telecommunications failures
• Bank or payment-system failures
• Courier or logistics delays
• Natural disasters
• Severe weather
• Government actions
• Public emergencies
• Third-party service failures
• Unauthorized access caused by circumstances outside our reasonable control

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

20. Force Majeure

OXYGO will not be considered in breach of these Terms where performance is prevented or materially delayed by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, pandemics, government restrictions, strikes, transportation disruptions, infrastructure failures, power outages, cyber incidents, or other events that could not reasonably have been prevented.

21. Privacy

Your use of OXYGO.COM is also subject to our Privacy Policy, which explains how we collect and process personal information.

By using our Website, you acknowledge that you have reviewed our Privacy Policy.

22. Changes to These Terms

OXYGO may update these Terms from time to time.

When changes are made, the revised Terms will be published on this page and the “Last Updated” date will be updated.

Your continued use of OXYGO.COM after updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

23. Governing Law

These Terms are governed by the laws of the Republic of Indonesia, unless applicable mandatory law provides otherwise.

Any dispute arising in connection with these Terms or your use of OXYGO.COM will be handled in accordance with applicable Indonesian law.

Where required or appropriate, the parties should first attempt to resolve disputes amicably through communication with OXYGO customer service.

24. Contact Us

If you have questions regarding these Terms, an order, payment, delivery, returns, or other matters relating to OXYGO.COM, please contact us:

OXYGO.COM

Website: https://oxygo.com

Email: hello@oxygo.com

Address: Bali, Indonesia

By accessing or using OXYGO.COM, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.