Last Updated: September 27, 2026

At OXYGO.COM, we aim to make shopping for fresh groceries and everyday essentials simple and convenient. This Shipping Policy explains how we process and deliver your orders.

1. Delivery Schedule

OXYGO.COM offers same-day and next-day delivery depending on when your order is placed.

  • Orders placed before 6:00 AM: Delivered from 8:00 AM on the same day

  • Orders placed at or after 6:00 AM: Delivered from 8:00 AM on the following day

Example

Order Time Delivery
Monday at 5:30 AM Monday from 8:00 AM
Monday at 5:59 AM Monday from 8:00 AM
Monday at 6:00 AM Tuesday from 8:00 AM
Monday at 10:00 AM Tuesday from 8:00 AM
Monday at 11:00 PM Tuesday from 8:00 AM

The 6:00 AM daily order cutoff applies to our standard delivery schedule.

2. Delivery Time

Delivery service begins from 8:00 AM on the applicable delivery day.

The exact arrival time may vary depending on:

  • Delivery location

  • Traffic conditions

  • Weather

  • Number of orders

  • Courier availability

  • Product preparation

  • Other operational circumstances

“From 8:00 AM” means that deliveries may arrive at any time from 8:00 AM onward. It does not guarantee delivery at exactly 8:00 AM.

3. Order Cut-Off Time

Our standard daily order cutoff is:

6:00 AM

Orders placed before 6:00 AM qualify for same-day delivery starting from 8:00 AM.

Orders placed at or after 6:00 AM will be scheduled for delivery starting from 8:00 AM the following day.

4. Delivery Areas

OXYGO.COM currently delivers to selected areas within our available delivery coverage.

Delivery availability may depend on:

  • Delivery address

  • Distance from our fulfillment location

  • Delivery capacity

  • Product availability

  • Local operating conditions

We may expand or modify our delivery coverage from time to time.

5. Delivery Fees

Any applicable delivery fee will be displayed during checkout before you complete your order.

Delivery fees may vary depending on factors such as delivery location, order size, distance, or promotional offers.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please provide:

  • Recipient’s full name

  • Complete delivery address

  • Telephone or WhatsApp number

  • Villa, apartment, hotel, or building details where applicable

  • Any relevant delivery instructions

OXYGO may contact you if additional information is required to complete your delivery.

7. Receiving Your Order

Customers should ensure that someone is available to receive the order at the delivery address.

For villas, apartments, hotels, offices, or other locations, customers may provide appropriate delivery instructions.

Once an order has been delivered to the address or recipient specified by the customer, OXYGO may consider the order successfully delivered.

8. Fresh and Perishable Products

Some products sold by OXYGO.COM may be fresh or perishable.

We take reasonable care when preparing and transporting these products. Natural variations in size, color, shape, weight, and appearance may occur.

Customers should inspect fresh and perishable products promptly after delivery.

If you receive a product that is damaged, spoiled, incorrect, or otherwise unsuitable upon arrival, please contact OXYGO as soon as possible with your Order ID and, where appropriate, photographs of the product.

9. Delivery Delays

We aim to deliver according to the applicable delivery schedule. However, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Heavy traffic

  • Severe weather

  • Flooding

  • Road closures

  • Public events

  • Vehicle or courier issues

  • High delivery volumes

  • Unexpected operational issues

  • Incorrect or incomplete delivery information

If we become aware of a significant delay, we may contact you using the information provided with your order.

10. Public Holidays and Special Dates

Delivery schedules may be adjusted during Indonesian public holidays, religious holidays, major local events, periods of unusually high demand, or operational closures.

Any significant changes to our normal delivery schedule may be communicated through the Website or customer communications.

11. Failed Delivery

If delivery cannot be completed because nobody is available, the address is incorrect or incomplete, the recipient cannot be contacted, access is unavailable, or for another reason attributable to the customer, OXYGO may contact the customer to arrange another delivery attempt.

Additional delivery charges may apply for subsequent delivery attempts.

For fresh or perishable products, we may be unable to guarantee product quality if delivery cannot be completed as scheduled.

12. Order Changes

If you need to change your delivery address or other delivery information, please contact OXYGO as soon as possible.

We cannot guarantee that changes can be made after an order has entered preparation or delivery.

Changes to the delivery address may also affect the delivery date or delivery fee.

13. Order Cancellation

Customers wishing to cancel an order should contact OXYGO as soon as possible.

Once an order has entered preparation or delivery, cancellation may no longer be possible, particularly for fresh or perishable products.

Any applicable refund will be handled in accordance with our Refund & Returns Policy.

14. Contact Us

For questions regarding delivery, please contact us:

OXYGO.COM

Website: https://oxygo.com

Email: hello@oxygo.com

WhatsApp: +6281226990699

Our Delivery Promise

Order before 6:00 AM → Delivered from 8:00 AM the same day.

Order at or after 6:00 AM → Delivered from 8:00 AM the next day.

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