Effective Date: 20 August 2024
OXYGO.COM aims to provide a high-quality service and a fair refund process.
1. Eligibility for Refunds
You are eligible for a refund if:
- You are not satisfied with the first draft of your itinerary, and
- You notify us within 48 hours of delivery
2. Revision First Approach
Before issuing a refund, OXYGO.COM may offer:
- One revision based on your feedback
If the revision does not meet expectations, a refund will be issued.
3. Non-Refundable Cases
Refunds will not be issued if:
- The itinerary has been delivered and approved
- No feedback or revision request is submitted
- Delays result from missing or incorrect user information
4. Processing Time
Approved refunds are processed within 5–10 business days through the original payment method.
5. Contact for Refunds
Refund requests must be sent to:
hello@oxygo.com